Privacy Policy

1. Who We Are

This policy applies to Diamond Bar Concrete & Masonry ("we," "us," or "our"), a masonry contractor based in Diamond Bar, CA. Our website is diamondbarconcreteandmasonry.com. You can reach us at contact@diamondbarconcreteandmasonry.com or by phone at (909) 760-1426.

This policy explains what information we collect when you visit our website or contact us, how we use that information, and your rights with respect to it.

2. Information We Collect

Information you provide directly

When you fill out a contact form or request an estimate on our website, we collect the information you enter - typically your name, phone number, email address, and a description of your project or service need. We only collect what you choose to share.

Information collected automatically

When you visit our website, certain technical information is collected automatically by our hosting provider and analytics tools. This may include your IP address, browser type, pages visited, time spent on pages, and the source that referred you to our site (for example, a search engine). This data is collected in aggregate and is not used to identify you personally.

Cookies

Our website may use cookies - small text files stored in your browser - to support basic site functions and to help us understand how visitors use the site. These cookies do not contain your personal information. You can disable cookies in your browser settings, though some site features may not work as expected if you do.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiry or estimate request.
• To schedule and coordinate service appointments.
• To communicate updates related to a project you have requested.
• To understand how visitors use our website so we can improve it.
• To comply with any legal obligations that apply to our business.

We do not use your personal information for automated decision-making. We do not sell your personal information to any third party.

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information with third parties only in the following limited circumstances:

• Service providers: We use third-party tools for form processing, website hosting, and analytics. These providers handle your data only as needed to deliver their services and are not permitted to use it for their own purposes.
• Legal requirements: We may disclose your information if required to do so by law or in response to a valid government request.
• Business transfers: If our business is sold or merged, your information may be transferred as part of that transaction. We will notify affected users if this occurs.

5. Third-Party Tools and Links

Our website may use third-party services including form tools, mapping services, and analytics platforms. These services operate under their own privacy policies. We encourage you to review the privacy policies of any third-party service you interact with through our site.

Our website may also contain links to other websites. We are not responsible for the content or privacy practices of those sites.

6. Data Retention

We retain personal information submitted through our contact forms for as long as is reasonably necessary to fulfill the purpose for which it was collected - typically for the duration of the business relationship and for a reasonable period afterward. When information is no longer needed, we delete it or anonymize it.

Analytics data collected automatically is retained in aggregate form and is not linked to your personal identity.

7. Data Security

We take reasonable steps to protect the information you provide to us. Our website uses HTTPS encryption to protect data in transit. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on where you live, you may have certain rights with respect to your personal information. These may include the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your information, subject to legal limitations.
• Opt out of any future marketing communications from us.

To exercise any of these rights, contact us at contact@diamondbarconcreteandmasonry.com. We will respond within a reasonable timeframe.

9. California Privacy Rights

California residents may have additional rights under the California Consumer Privacy Act (CCPA) and related laws. As a small local service business, we do not sell personal information and do not engage in targeted advertising based on personal data. If you are a California resident and have questions about your rights, please contact us at contact@diamondbarconcreteandmasonry.com.

10. Children

Our website is not directed at children under 13 years of age. We do not knowingly collect personal information from anyone under 13. If you believe a child under 13 has submitted personal information to us, please contact us and we will delete that information promptly.

11. Changes to This Policy

We may update this privacy policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after a change constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this privacy policy, please contact us: